Team Leader, Branch

Description

JOB OVERVIEW
Business Segment: Consumer & High Net Worth Clients
Location: ZA, Northern Cape, Mokala, Mokala
Job Type: Full-time
Job ID: 60050348_80407723
Date Posted: 5/30/2023

JOB DESCRIPTION
To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.
QUALIFICATIONS

Minimum Qualifications

Secondary/High school/A levels/Matric
FAIS Aligned Qualification

Experience

Branch Operations
3-4 years Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision.
Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
ADDITIONAL INFORMATION

Behavioural Competencies

Generating Ideas
Exploring Possibilities
Providing Insights
Adopting Practical Approaches
Convincing People

Technical Competencies

Banking Process & Procedures
Application & Submission Verification (Consumer Banking)
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Product Knowledge (Consumer Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]